Ridesurf’s Covid-19 Response

Last Updated: June 1, 2020

As a service that requires close social contact, we at Ridesurf continue to closely monitor the COVID-19 pandemic. The health and safety of our community is our #1 priority, and at this time we do not recommend using our platform to carpool with others. However with many cities and communities reopening, we are keeping our app and website open for ride listings and bookings. You may still use Ridesurf, but please do so with increased caution and follow the safety measures outlined below (both ours and the CDC’s). 

Ridesurf Covid-19 Safety Measures


  • You must not drive a passenger if ill. If the trip is already booked and you need to cancel, we will gladly refund service fees to do so.
  • You must wear an N95 rated mask at all times during the ride, inside and outside of your vehicle (we will ship one to you if you cannot find one). 
  • You must sanitize your vehicle with an alcohol-based sanitizer spray or wipe wherever a passenger came in contact with your vehicle after each ride.
  • No passengers in the front seat, no more than 1 passenger per trip.
  • You must provide hand sanitizer, wipes, and a backup disposable mask for passengers if they forgot one (we will ship to you if required).
  • You must require your passenger to wear a mask at all times and report to us if they do not.


  • You must not travel using Ridesurf if ill. If the trip is already booked and you need to cancel, we will gladly issue a full refund.
  • You must wear an N95 rated mask at ask times during trip, inside and outside of the vehicle (we will ship one to you if you cannot find one).
  • You must not sit in the front seat.
  • If you do not bring a mask, you must be willing to wear the new disposable mask provided by the driver.
  • You must report a driver if they have more than 1 passenger, do not wear a mask, or seem ill.

Please also read the below health guidelines from the CDC.

Health guidance from the CDC

The Center for Disease Control and Public Health Agency of Canada have issued guidance related to COVID-19, including the following best practices:

What to do if you feel sick

  • If you begin to develop a fever, or symptoms such as a cough or difficulty breathing, call a medical professional.
  • Please stay home if you feel sick. If you need to see a doctor, work with a medical professional to discuss transportation options.
  • Per the CDC, if you have been diagnosed with COVID-19 or suspect you may have it, you should not use rideshare, public transportation, or taxis.

Wear a face covering

  • The CDC recommends the use of simple cloth face coverings to slow the spread of the virus, and help people who may have it, but don’t know it, from transmitting it to others. Please keep this in mind while riding or driving with Ridesurf.
  • Cloth face coverings can be made from household items or common, low-cost materials.
  • Some local authorities require that you wear a face covering in some public settings. Find local guidance in your area.

Practice proper hand hygiene

  • Wash your hands often with soap and water for at least 20 seconds. Visit the CDC’s guide on handwashing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth.
  • Limit contact with others
  • Avoid close contact with people who are sick.
  • Passengers should sit in the back seat.
  • Roll down the windows during trips and / or use the car’s vents to bring in fresh outside air. Avoid using the recirculated air option for the car’s ventilation.

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect

  • Clean and disinfect frequently touched surfaces daily. This includes door frames and handles, windows, seat belt buckles, the steering wheel, the gearshift, signaling levers, and other vehicle parts.
  • If surfaces are dirty, clean them with detergent or soap and water before you disinfect.
  • View additional tips for helping protect yourself and others when you ride or when you drive.

Is it safe to use Ridesurf?

Ridesurf strongly believes that carpooling is the safest mode of non-solo transit available. 

  • The average plane carries 250 passengers. 
  • The average long-distance bus carries 50. 
  • The average train car, 84. 

What’s more is these services expose you to airports, bus depots and train stations. They expose you to employees that have come in contact with hundreds of people per day.

The average # of passengers our drivers have per month is less than 1. Our drivers are not “rideshare” (ie: taxi) drivers – they do not ferry passengers around all day on long shifts. They simply put their own long-distance drive on the platform when willing to accept a passenger, meaning exponentially less exposure to potentially sick people is taking place. 

What’s more is Ridesurf is a social network whereby you can see reviews of other passengers, and choose your driver/passenger; the app does not chose for you. You’re never paired with a stranger, only someone you yourself have vetted and chosen – this can even be a neighbor or friend. 

Stay safe & ride on!

Team Ridesurf

Tags: No tags

Add a Comment

Your email address will not be published. Required fields are marked *